The problem with comparing quotes
You receive two quotes for "four cameras". One is a single line with a total. The other runs to a page of items. They cannot be compared until you know what each covers. A short quote is not necessarily a bad one, but a vague quote hides decisions you will end up paying for later.
The aim here is to help you ask for a quote that is specific enough to compare and to rely on. It does not discuss prices, because they vary with the site and the equipment.
Start with a site assessment
A good quote follows a conversation, and usually a look at the property. Be wary of a firm quote given with no questions asked. A quote should reflect:
- What you want to see and why (the purpose of each camera).
- The layout of the building and the entry points.
- Where the recorder and network equipment will go.
- Any difficult cable routes, such as concrete, roof spaces or long outdoor runs.
If the quote is based on assumptions, they should be written down.
The checklist
Equipment
- Number of cameras, with the model of each, not just a brand.
- Resolution and lens for each position.
- Recorder model, number of channels and what it supports.
- Hard drive, including capacity and that it is designed for continuous recording.
- Network equipment such as a PoE switch, if needed.
- Mounts, housings and junction boxes.
AI features vary by camera and recorder, so if human or vehicle detection matters to you, the quote should say which cameras and recorder support it, rather than assuming everything does.
Storage
Ask how many days of footage the system is designed to hold, and at what quality. Storage depends on the number of cameras, resolution, recording mode and retention period. See how much storage CCTV needs and the storage tool to check the logic yourself.
Cabling and installation
- Type and quality of cable.
- Whether runs are in conduit or concealed.
- Who makes good the walls and ceilings afterwards.
- Any ladders, lifts or specialist access.
- Whether mains power work is included, and by whom.
See cabling and PoE switches for what to expect.
Configuration
Equipment on a wall is not a working system. The quote should mention:
- Recorder setup and recording schedule.
- Camera naming and view adjustment.
- Detection settings, where compatible.
- Network configuration.
- Remote access setup through a mobile app. Ask how it is secured, and be cautious of any plan that involves opening ports on your router.
- User accounts and passwords.
Handover and training
Ask whether you will be shown how to view live video, play back footage, export a clip and respond to alerts. A short written summary or a record of settings is also useful.
Support
Find out what happens after installation. Is there a way to report a fault? Are adjustments or extra cameras handled by the same business? What is covered and what costs extra? Avoid assuming; ask for the answers in writing.
Exclusions and assumptions
A good quote says what it does not cover. Typical examples are:
- Work to the electrical switchboard.
- Internet or router upgrades.
- Additional cameras needed after the site visit.
- Removal of old equipment.
- Council or strata approvals.
A comparison table to fill in
Copy these headings and complete one column per quote.
| Item | Quote A | Quote B |
|---|---|---|
| Camera models and resolution | ||
| Recorder model and channels | ||
| Hard drive capacity and days retained | ||
| Cabling and conduit | ||
| Mains work included | ||
| Remote access method | ||
| Training included | ||
| Support after install | ||
| Ongoing fees | ||
| Exclusions |
Red flags
- No camera model named, only "HD cameras".
- No recorder or storage details.
- No mention of configuration or remote access.
- Pressure to sign on the spot.
- Remote access that requires port forwarding.
- Installer holds the passwords and will not hand them over.
- Claims of guaranteed crime prevention or of detection that "never misses".
Detection features help flag events, but they do not guarantee anything, and people still decide what to do.
Who owns what
Ask the installer who owns the equipment, who owns the admin account, and whether you receive the passwords. You should be able to get at your own system without needing the installer's permission. More on this is in choosing a CCTV installer.
What about licences and insurance?
Rules on who may perform installation or electrical work vary by state. Ask any installer, including us, for licence and insurance details, and ask for them in writing. The quote or accompanying paperwork should make clear who is responsible for the work.
Limits
A quote is only as good as the information behind it. Sites change, and a hidden problem such as a blocked conduit can alter the work. A good quote tells you how changes are handled and who agrees to them. If you would like to see how we set out a proposal, you can get a quote, and you can see an overview of the process at how it works.
Frequently asked questions
Should a quote list every camera?
Yes. Each camera should be identified by model, position and purpose, so you know what is being installed where.
Is a site visit necessary for a quote?
Not always for a rough estimate, but a firm quote is much more reliable after a visit or detailed photos and plans.
What if the final cost differs from the quote?
The quote should say how variations are handled. Ask for any change to be agreed in writing before the work goes ahead.
Does the quote need to mention storage?
Yes. Storage determines how many days of footage you can keep, and it should be stated clearly.
Should ongoing fees be listed?
Yes. Ask whether any fees apply for remote access, support or software after installation, even if the answer is none.